Frequently Asked Questions

The fee for the Software Setup plus the first month of membership plan is charged the day you open your account or become a member. Thereafter, the monthly payments are charged at the beginning of your monthly cycles and are nonrefundable.

Please note that if you are not in live operation, we will adjust the starting date to your opening date.

If you buy your Hardware (Printers, iPads/Tablets and Cash Register) from us, the Hardware Setup fee is Free.

If you buy your own Hardware or use your existing Hardware (if it matched our system) then we will have a onetime Hardware setup fee. The Hardware setup fee will be depending on the work scope and you can contact us for exact amount.

If you have everything ready, we can setup your POS and Online Ordering System setup in half a day!

However, most time there are more involved, like the picture for your website, your logo, domain name registration, etc…

Also, you will need to go through a quick training. The training is very simple as we have designed our system to be user friendly and if you click a wrong button, it will guide you through the correct action.

To be comfortable with your POS and Online Ordering System and be able to train your employees, we recommend you to become a member 3 to 4 weeks prior to your opening.

Please note that you will pay for the first month at the time of joining but since you are not in live operation, we will adjust the starting date to your opening date.

If you would like to try our system, please contact us and we can send you a Free Trial link.

If you have your own existing POS system and would like to keep it, we can integrate the Online Ordering part of the NUSHOP Online Ordering System to your POS system.

If your printers are not compatible with our system, you will need to purchase Star Micronics Printer/s TSP650II or TSP700II series.

You can have Unlimited number of iPads or Tablets or PCs.

We charge per POS stations. We don’t charge per iPad or Tablet.

Yes, you can!

NUSHOP POS & Online Ordering System is compatible with all systems so you can mix and match.

Yes you can have as many as you like depending on your setup.

If you have a self-serve or self-order restaurant and want to have so many iPads or Tablets to take orders but want to have only one cash register to process all orders to have more control on your orders and cash, yes you can do this too. Please remember that we charge per POS/Cash station.

NUSHOP POS & Online Ordering System can handle unlimited number of POS/Cash Register Stations and Printers.

No, web hosting is included in your membership plan at no extra charge. NUSHOP Online Ordering System is a hosted cloud service. You will need to pay for your Domain Name registration (like: yearly which is about $15 to $25 per year. You can register your own Domain Name and pay for that on your own.

We take care of the technical up-keep, so you can focus on running your restaurant!

You’ll have the ability to log in and make edits anytime you want or we can make those updates for you! Just send us an email and we’ll take care of it.

We only support the NUSHOP Online Ordering System's POS System and Online Ordering System. If you have a third party POS system, please contact your POS Company.

No contracts, no commitment, you can pay as you go. You can cancel your account at any time, after the first month of membership.

The monthly payments are charged at the beginning of your monthly cycles and are nonrefundable.

If you cancel at any time during the month, you will be charged for that full month and from the following month, there will be no charges.

Yes, we make it easy to connect your own domain name (ie, to your new website.

We’re here to help with the setup process (don’t worry, it’s quick and easy).

If you don’t have your domain name registered yet, we will register it for you and will pass the charges to you.

The Full Setup Service includes all setup required to get your new site ready to launch. We will:

Setup your design template from our available templates, add your logo, input your food menus, photos, setup your "contact us" page, connect your existing social media accounts (if you don't have your social media accounts setup yet, you need to do that and send us the links), and optimize your site for search engines.

If you don’t have your own logo, we can make one for you and will pass on the charges to you; it will be the same for your menu page. Please note that we will tell you about the charges before we order them.

If you don’t have the pictures of your food/dishes, we can add the stock pictures for you! We use the third party pictures and will pass on the charges for the pictures to you. Please note that we will tell you about the picture's charges before we use them.

Since every country uses a different gateway or merchant services, we offer to setup a payment processor page for you based on your payment processor for one time charge of $700 USD extra.

However, we don’t recommend this, as it will increase the chances of your website getting hacked! If you are offering Delivery service, we recommend you to get a portable credit card machine and charge the customer at their place and at the time of delivery and not online. This is the norm in most countries in recent years and is a lot more secure!

Also, your merchant charges will be a LOT LESS per month! When you use online merchant processing services, they charge you a higher percentage.

Yes you can!

If you use your own display then you will only need a Cash Register and a Star Micronics Printer.

You can save a lot of money!

No, this will be your own website and Online Ordering System.

You don’t need to pay a Commission/Percentage or Fee for the online orders to us. You will keep 100% of your sales!

We offer dedicated customer support via chat or email.

Have a question before signing up? Ask us anything

NUSHOP POS & Online Ordering System - Online ordering made Simple!